Frequently Asked Questions
Everything you need to know about shopping for your stylish companions.
How do I determine the right size for my pet's harness or apparel?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck and chest circumference with a soft tape measure, allowing for a two-finger gap for comfort. If your pet is between sizes, we suggest choosing the larger size.
What materials are used in your designer pet accessories?
We prioritize both style and durability. Our products are crafted from high-quality materials including reinforced nylon, premium vegan leather, breathable mesh, and hypoallergenic fabrics to ensure your pet looks great and feels comfortable.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy if the item doesn't fit?
We offer a 30-day return and exchange policy. Items must be in their original, unworn condition with tags attached. Please ensure the product is free of pet hair before returning to qualify for a full refund.
Are your pet jewelry and charms safe for active play?
Our accessories are designed for fashion and daily wear. While they are built to be sturdy, we recommend removing dangling charms or delicate jewelry during heavy play or unsupervised time to ensure maximum safety for your pet.
Do you offer international shipping?
Yes, we ship our pet accessories worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.